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This is pretty simple how PayPal rules are stated.
You must ship to the buyers confirmed ship to address.You must have confirmation of deliveryYour sale can not go over your annual PayPal limit for fraud transactions.
So lets break that down some more
1. In the beginning we never paid much attention to people having a PayPal confirmed ship to address. It was simple- you had a PayPal account, you had an okay account, you bought an item , you paid we shipped. But we learned the hard way. We had shipped an item worth about $700 to a buyers okay address that matched their okay checkout, and we shipped it USPS with delivery confirmation as suggested by okay. Well about 2 weeks later we get a PayPal geplaint of the buyer not purchasing this item. We provided okay evidence (Who owns PayPal) and our confirmation of delivery. About 45 days later PayPal delivers a final blow of saying we did not ship to the PayPal confirmed address, therefore we are not eligible for PayPal seller protection. From that day on, we spoke with PayPal and enabled in our settings as regemened by PayPal, and now seen in our auction policies that we ONLY ship to PayPal confirmed addresses and you can not even submit a Payment unless that address is confirmed.
2.. We were once burned- and backed up gePLETE by PayPal because we had someone pay with PayPal and do a local pickup. We had a picture, a drivers license, license plate, signature everthing you would need if someone came in with a stolen credit card. However this is not correct with PayPal. Well, we were 1 of 4 sellers that this buyers went around to and picked these items up, went home and filed with PayPal that he never received the items. First PayPal refunded us back our $1688.00, but this was reversed almost 30 days later as they concluded their investigation.
Result- We did not provide proof of shipping with a delivery confirmation or tracking number so our claim is denied.
Thank heavens we are a bonded seller with both a Surety Bond gepany for our consignors and with our buyers from Buy Safe. We were able to file a police report and claim a dishonesty bond on ourselves since we acted in good faith and the bonding gepany went after the buyer.
3. So we did gee out ahead a few times in 2006, where people filed and we won because we covered those basese mentioned above. What we had not read in the fine print of PayPal contract is one time when we had a dispute over a $600 purchase not as described. Well that went back and forth, they buyer would not return it, we refused a refund without it and PayPal decided in our favor..until it was discovered that we went over our limit of $1500 in annual disputes that we had one. So once again PayPal wins- we loose we file a bond! I do want to note that PayPal has recently increased this limit to $5000 annually!
So my suggestion to anyone that sells, contact your insurance agent and get a surety bond to protect yourself from Fraud because PayPal is not about to loose any money in the deal. The only people looking out for you is YOU!
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